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William & Sons is a Full Member of The Furniture Ombudsman.

To provide our customers with peace of mind and to demonstrate our commitment to responsible retailing, William & Sons is a registered full member of The Furniture Ombudsman. The Furniture Ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services. We follow their Code of Practice which provides our customers with additional protection if things go wrong. To find out more about The Furniture Ombudsman and how to use their service, visit http://www.thefurnitureombudsman.org/ or telephone 0333 241 3209.

When purchasing from a registered member of The Furniture Ombudsman, the consumer benefits from additional assurances over service and excellence which reach further than their basic legal rights. Full Members agree to follow the Ombudsman’s Code of Practice which provides the consumer with a formal procedure which they can follow in the event of a dispute arising. The Ombudsman’s professionally qualified team endeavour to resolve disputes through a process of conciliation and adjudication. All of the Ombudsman’s adjudication awards are binding on the retailer – but not the consumer.
 
William & Sons, Merry Hill’s largest furniture superstore, Level Street, Brierley Hill, Dudley, West Midlands. Stylish, quality home furniture, leather sofas, fabric sofas, chairs, swivel chairs, accent chairs, tub chairs, stools, reclining sofas, reclining chairs, corner groups, dining & living furniture including dining tables, dining chairs, sideboards, cabinets, display units, home entertainment units, multi-media units, storage units, bookcases, coffee tables, lamp tables, console tables, sofa tables, nest of tables, home office furniture, bedroom furniture, sliding door robes, chests of drawers, bedside chests, dressing tables, dressing mirrors, headboards, accessories, lamps, mirrors, pictures. Stockist of leading furniture brands Alstons, Andrena, Baker Furniture, Buoyant, Charltons, Classic Furniture, Exclusive, Furniture Origins, Global, HTL, Julian Bowen, Kingstown, Lebus, Mark Webster, Rauch, ROM & Softnord, We’ve built up a solid reputation for providing an exceptional service to our customers and are always available to discuss your individual requirements and answer any questions you might have.