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01384 77444

Terms & Conditions of Sale


(a) It is the responsibility of the customer to check all order details are correct and duly sign acceptance of the details as agreed with the salesperson.
(b) It is important to appreciate and understand that your order is a firm and legally binding contract regardless of any deposit(s) paid. Cancellations cannot normally be accepted.
(c) Deposits are required on all orders unless agreed by the management.
(d) A minimum deposit of 35% is required on all orders.


(a) Until such time as the seller has received payment in full of all sums owed to it, the legal and beneficial title to the goods shall remain with the seller.
(b) The total balance due must be paid either when the goods are ordered, collected or delivered arranged.
(c) No goods can be left at a customer’s address unless they are paid for in full.
(d) Balances can be settled by cash, Building Society Cheque, Bank Draft, credit or debit card, BACS or CHAPS payment. The only exception to this rule is goods ordered as part of a retail finance agreement.
(e) All goods stored at the customer’s request must be paid for in full & will incur a weekly storage fee after one month’s storage.
(f)  Private or company cheques are not accepted as a means of payment on delivery or collection.
(g) Private or company cheques must be cleared prior to delivery or collection. This can take up to 10 working days.
(h) All private & company cheques, Building Society Cheques & Banker’s Drafts should be made payable to WILLIAM & SONS.
(i)  Bank details for BACS or CHAPS payment can be obtained on application from our Accounts or Sales Offices.


(a) Customer special orders can only be altered or amended by agreement with the management and our supplier. Once agreed, the customer must confirm any alteration or amendment, in writing within seven days.
(b) It is the sole responsibility of the customer to check all dimensions, access and suitability of goods before ordering, as goods are made to the customer’s specification and cannot be cancelled or exchanged.
(c) Fabric & material samples are provided purely as a guide and may differ slightly from actual materials used on customers’ orders.
(d) Any fabric used for colour matching is the responsibility of the customer. We are unable to accept any liability for changes in manufacture or for failure to supply.
(e) Leather as a natural characteristic may stretch & crease with use.


Lead times for delivery of goods obtained to special order are quoted as accurately as possible at the time of order but cannot be guaranteed. Whilst every effort will be made by us to ensure the manufacturer complies with the delivery quoted, any delay that may result in a cancellation will be in accordance with our cancellation procedure.


(a) All delivery estimates are based on previous experience with our suppliers and information available to us at the time of order and does not take into account unforeseen circumstances such as fire, theft, natural disaster, strike, civil disorder, insolvency, raw material delay, discontinuation of products or materials etc… We shall not be liable for any undetermined costs or compensation caused by any such delay.
(b) Cancellations due to delays in manufacture and delivery can only be accepted if agreed by the management, the manufacturer & finance company (if applicable).


(a) It is the customer’s responsibility to check that all goods are correct and in good condition on delivery and sign full acceptance.
(b) No goods can be left unexamined. No goods can be signed for unexamined. Any defects or shortages must be reported at the time of delivery and agreed with the delivery driver.
(c) Goods stored at customer’s request must be paid for in full. The Company reserves the right to charge the customer for storage after one month’s storage.


(a) We operate a competitive delivery service to specific locations on specific days within a 40-mile radius from our premises. We can also deliver to other locations, details of which will be given at point of order. If a second delivery is required due to the customer not being available to receive the goods then the Company reserves the right to charge for the subsequent delivery.
(b) The precise time of delivery cannot be guaranteed.
(c) Should your salesperson comply with any special requests of a customer for assistance in the movement and fitting of goods, the customer will receive such assistance at his or her own risk, and under no circumstances shall we be liable for damage to property or expenses howsoever arising. this must be raised and agreed with your salesperson and the Sales Order noted accordingly.
(d) We do however appreciate that circumstances may arise in which the customer will require special assistance with regard to the assembly, movement and fitting of goods. We operate a competitively priced special service on selected products, details of which are available at the point of order.
(e) It is the customer’s responsibility to ensure that all goods can be accommodated and that there is reasonable access for all goods to be delivered to the required location. Furthermore, it is the customer’s responsibility to ensure that all flooring, carpeted, wooden, tiled or otherwise, is adequately protected before delivery commences.
(f) For further information please refer to delivery & fitting instructions issued at the point of order or visit our website www.williamandsons.co.uk


Our Customer Service Department handles all customer service enquiries. All service requests and faults on delivery should be reported directly to our Customer Service Department (01384 77444). On any fault reported after delivery, the company reserves the right to inspect and discuss with the manufacturer before any comment or agreement is made, this may involve the collection or return of any item(s) for inspection on our premises. The Customer Service Department is open Monday to Friday 10 a.m. to 4 p.m. excluding Bank Holidays. Outside of these hours details should be provided to our Sales Office which will refer the matter to our Customer Service Department when it re-opens. Alternatively send an email to customer.services@williamandsons.co.uk

If you are not entirely satisfied with your purchase please contact our Customer Service Department on 01384 77444. We will try to resolve any issues that you have as quickly as possible and if necessary we will explain how to follow our complaints procedure. If you remain unhappy with our final response, you may be entitled to refer your complaint to The Furniture Ombudsman and we are bound to follow any decision that they make. To find out more about The Furniture Ombudsman and how you might be able to use their dispute resolution service visit www.thefurnitureombudsman.org or telephone 0333 241 3209.


We operate a competitive repairs service, details of which are available on request. Before any repair work is undertaken the cost thereof will be ascertained and agreed with the customer. Contact our Customer Services Department on 01384 77444 for further information.


(a) Cancellation of goods in stock can only be made by agreement with the Company and will result in the forfeiture of the customer’s deposit. The Company also reserves the right to charge a re-stocking fee. (Minimum charge of 35 % of total order value).
(b) Cancellation of Special Orders not in stock can only be made by agreement with the Company, the manufacturer & the finance company (if applicable). All such orders will be subject to a cancellation fee to cover administration costs incurred. (Maximum charge of 35 % of total order value)
(c) Cancellation made without agreement with the Company will result in the forfeiture of the deposit as compensation for any losses incurred by the Company. The Company reserves the right to recover a minimum of 35 % of the total order value.
(d) Cancellation / return of delivered or collected goods will be subject to a final inspection on our premises before any refund is issued & will also be subject to re-stocking or usage fees dependant on the individual circumstances.
(e) If we are unable to supply you with a product, for example because the product is not in stock, no longer available or because of a pricing error, we will inform you in writing or by email and will not process your order. If you have already paid for the product(s) we will refund you the full amount including any delivery costs charged as soon as possible.
(f) We reserve the right to cancel any orders if any of the information you provided us in the ordering process is inaccurate. If your method of payment is declined.


The statutory rights of the customer are not affected by these Conditions of Sale.


William & Sons, Merry Hill’s largest furniture superstore, Level Street, Brierley Hill, Dudley, West Midlands. Stylish, quality home furniture, leather sofas, fabric sofas, chairs, swivel chairs, accent chairs, tub chairs, stools, reclining sofas, reclining chairs, corner groups, dining & living furniture including dining tables, dining chairs, sideboards, cabinets, display units, home entertainment units, multi-media units, storage units, bookcases, coffee tables, lamp tables, console tables, sofa tables, nest of tables, home office furniture, bedroom furniture, sliding door robes, chests of drawers, bedside chests, dressing tables, dressing mirrors, headboards, accessories, lamps, mirrors, pictures. Stockist of leading furniture brands Alstons, Andrena, Baker Furniture, Buoyant, Charltons, Classic Furniture, Exclusive, Furniture Origins, Global, HTL, Julian Bowen, Kingstown, Lebus, Mark Webster, Rauch, ROM & Softnord, We’ve built up a solid reputation for providing an exceptional service to our customers and are always available to discuss your individual requirements and answer any questions you might have.