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01384 77444
Factors to be considered when having furniture delivered
  • Can the delivery van be parked safely so that it is not creating an obstruction?
  • Plan the route - are there any issues with the access route (steps/stairs, loose paving, gravel, narrow passage ways etc.)?
  • Can access be made available for using a trolley or truck to move the furniture all or part of the way?
  • Are there any issues with potential distractions or hazards (small children, dogs)?
  • If the delivery is arriving later in the day, is there adequate lighting?
If you require our delivery team to move or remove an item of furniture you will need to discuss this when arranging the delivery. You will need to advise of the weight and bulkiness of the item(s). Ensure that you won’t be putting our delivery team at risk.

If you’re ever unsure of any issues which could affect your delivery please contact the transport office. If necessary you could always take a photograph of the situation and send it back to the office for their consideration.

Delivery Charges
Service Standard Premium
 Local delivery within 25 miles of our store
 Items placed in room of choice
 Relevant items inspected
 Relevant items assembled
 Removal of packaging for recycling wherever possible

Standard Delivery
  • Your goods will be placed within your chosen location & the original packaging removed from relevant items for you to inspect.
Premium Delivery
  • Your goods will be placed within your chosen location & the original packaging removed from relevant items for you to inspect.
  • Any relevant items will be assembled.
  • All packaging will be removed from your property leaving your items ready to use.
Delivery Charges
  • Standard - within 25 miles £39, between 25 & 40 miles £69.
  • Premium - within 25 miles £59, between 25 & 40 miles £89.
For greater distances we will quote on an individual basis.

Further Delivery / Collection Information

On behalf of William & Sons – Thank You for your valued order, we hope that your purchase will give you lasting satisfaction, our service will please you and we look forward to being of service again in the future. To help us process and deliver your furniture order as efficiently as possible please take a little time to read through this information. You may need to contact us in the future regarding the supply and delivery of your order. If your goods are being made to special order we will strive to meet the lead-time quoted. However, sometimes due to circumstances beyond our control this may need to be extended. If a lead time does need to be extended we will advise you as soon as possible. If you need to check on the status of your order it would be helpful to have your sales order to hand when calling us.

With limited storage facilities we try to deliver your order as swiftly as possible after delivery from our supplier, usually no later than 7-14 days after it becomes available. We would appreciate you accepting delivery on the same basis. We deliver Monday to Friday with set days for all areas. Our Home Delivery Team can contact you on the day of delivery to indicate the likely delivery time as they approach your area.

After receiving your order into stock we will contact you to arrange a delivery or collection date. Our delivery teams work Monday to Friday every week. We pre-plan our delivery schedules into specific areas on specific days. Details of our delivery routes will have been indicated on your original sales order or further information can be obtained from our Transport Office. Unfortunately we cannot provide a specific delivery time. However, if you wish we can instruct our delivery team to either call you when they leave the delivery prior to yours or 30-60 minutes before they anticipate getting to you. Our Home Delivery team are equipped with satellite navigation & mobile phones to assist in locating your delivery address. Alternatively we have contacted a local furniture removal company (Castle Removals) who can collect your furniture from our warehouse & deliver to your chosen delivery address at a more precise time. Please contact Chris at Castle Removals on either 01384 822055 or 07971 828329 for a quote.

On the day of your arranged delivery please ensure that there is adequate access for our delivery vehicle and our two-man delivery team to deliver your furniture. You should advise the sales person at the point of order, or the sales office assistant when arranging a delivery with any additional information which may assist our Home Delivery Team. Our experienced, uniformed delivery team is fully trained to ensure that all reasonable care is taken to ensure that the delivery is trouble free. It is your responsibility to ensure that there is adequate access to your room of choice and that the furniture will fit in it. If our delivery team cannot take the furniture to your chosen room because of access problems they are instructed to either leave the items in another room or garage for you to move at a later date. If you wish to return the furniture to our warehouse until you can provide adequate access then a re-delivery charge will apply. Under item 7 of our Conditions of Sale the company is not liable for any damage to property, all movements in the home are done at the customer’s own risk, unless any damage can be proven to be a result of negligence on our part. Customers with difficult bedroom access may have to pay an additional dry jointing and assembly charge to the delivery fee where applicable. Alternatively goods can be left in the hall or a garage for the customer to deal with at his or her own risk. We would appreciate your co-operation in making the delivery as efficient as possible as our delivery team will have several deliveries to make on the day and can only spend a reasonable amount of time at your address.

If our delivery team feel that as a result of following your specific instructions on site to force furniture through a difficult doorway or other means of access, will result in damage to either your furniture or property they have been instructed not to proceed. They have been informed to contact our Sales Office for further instructions. If you need to remove a door or window to ensure access you must ensure that this work has been carried out before our delivery team arrives, as they are likely to have several other deliveries to complete on that day. Please note that our delivery team are not equipped or insured to carry out such works.

For a nominal fee we can also carry out a local trial of access service whereby we’ll bring out the largest item of furniture you have ordered or intend to order for a trial run. This fee may then under certain circumstances be treated as a further deposit to your order. If you decide not to go ahead with your purchase after the trial of access then the fee will be retained to offset some of the costs incurred in carrying out this service.

All furniture will normally be carefully delivered to customers in our own specially designed vehicle by our own experienced Home Delivery Team and placed in the room of your choice. Once the furniture has been placed in your room of choice please inspect any relevant items before signing acceptance. If you have chosen our premium delivery option any relevant items will be assembled and all packaging will be removed enabling you to enjoy your new furniture immediately. Always ensure that a responsible adult can accept delivery of the goods if you are not available. We regret that if you’re not in on an agreed delivery date goods will be returned to our warehouse and a new delivery date arranged which will be chargeable.

We can arrange for any furniture purchased for export to be carefully export wrapped for a nominal charge if required, ask a salesperson for further information. We can then either deliver to your nominated shippers or they can arrange to collect from our warehouse. If you need to change a delivery date please be aware that you need to advise us at least 48 hours in advance to avoid a re-delivery charge. To enable us to continue to offer such a competitively priced delivery service we have to run the service very efficiently. Last minute cancellations or not being in to accept a delivery deny other customers taking a delivery slot, furthermore we aim to prepare loads 48 hours in advance to enable our vehicle to leave promptly each morning.

Customers are advised to have larger items delivered by our experienced home delivery team. However, If your purchase is for a small item or due to individual circumstances you have decided to collect your goods, please be aware that all items are collected entirely at the customers own risk. We regret that we cannot be held responsible for any damage caused after collection by either yourself or your appointed carrier. Our warehouse is available for collections Monday to Friday 10.00 am to 4.30 pm. We can under certain circumstances arrange for collections at weekends. Please make the necessary arrangements with your sales consultant. If collecting goods please ensure that you have the appropriate means of transportation and that two people arrive for the collection if the item or items is of a large or heavy nature. Some packaging materials would also be useful as we cannot always guarantee to have any available. Please note: we do not accept a personal cheque as a means of payment on collection in order to pay the outstanding balance. If you do wish to pay by this method of payment, please post or bring the cheque into the store and allow a further 5 working days for the cheque to clear before collecting the goods.

We always provide furniture care instructions in addition to any manufacturer provided care instructions when your furniture is delivered or collected. These should be able to assist you should you have any queries after delivery. If you still need further information please contact the sales consultant who originally sold you the furniture or contact our Customer Services Department on 01384 77444. In the unlikely event that you do experience a problem after taking delivery, in the first instance please refer to your furniture care leaflets and or your Furniture Protection Plan documentation. If you still have concerns or this documentation does not help you resolve the problem, please contact our customer service department on 01384 77444 and have your original sales order to hand. Please note that our Customer Service Department works Monday to Friday 10am to 4pm in line with our suppliers. Please note the Customer Service Department is closed for weekends & Bank Holidays. Should you need to contact us at the weekend or on a Bank Holiday please contact our Sales Office on 01384 77444. One of our Sales Office Assistants will record any details you may wish to leave and pass them onto the Customer Service Department when it next re-opens. Alternatively please send an email to customer.services@williamandsons.co.uk

Further information can be found on the reverse of your Sales Order.

As a responsible employer we take the general well-being, health and safety of all our employees very seriously. We will not tolerate any form of abuse or threatening behaviour towards our employees, either on the telephone, in correspondence or in person. Our employees have been instructed to terminate any such conversations as politely as possible should such a situation arise. Customers should also be aware that telephone conversations are monitored for training & quality purposes. We are here to help wherever we can, no matter how frustrating the circumstances may appear.

Self-assembly Dining, Living, Bedroom & Bedding Furniture

We regret that we cannot accept return of any self-assembly furniture once it has been unwrapped, part or fully assembled unless the item is proven to be faulty. Likewise, we cannot accept return of any self-assembly furniture if it is found that the problem resulted from the product being incorrectly assembled by you. Divans & mattresses are non-returnable once unwrapped, unless they are proven to be faulty. This is for reasons of health & hygiene. Please note that all our bedroom furniture is free standing and not fully fitted. Door and drawer alignment can be affected by irregularities in floor levels, e.g. carpet, carpet grippers, wooden floors, weight etc. For a reasonable charge we can offer an assembly & fitting service on our free standing bedroom furniture & beds. Please note some bedroom furniture is supplied as completely self-assembly. If you would prefer for someone to assemble your furniture for you please contact your sales consultant, our Sales or Customer Services Office for further details. Alternatively you can make your own assembly arrangements.

If you do opt to use a fitter William & Sons will still deliver your furniture to a room of choice (access permitting). You will be asked to sign for the furniture after checking the quantity of packages and for any signs of damage to the packages. We advise that you & the driver count all items & write the agreed number of packs on the delivery note. In the eventuality that items are short or damaged William & Sons will try to supply the fitter the necessary parts as soon as reasonably possible in accordance with the supplier’s current lead-time. The fitter will then return to your delivery address and fit / replace the parts as required at no further cost. Please note this service is supplied completely independently of William & Sons and all arrangements are made between you and the fitter. Should you require any bespoke fitting on site the fitter will attempt to satisfy your requirements wherever possible. Please be aware that additional works will usually be chargeable – ask the fitter for details before starting any work. Please ensure that access to the room where the installation is due to take place is cleared and that there are no obstructions within the room. All packaging materials will be removed by the fitters when the installation has been completed to your satisfaction.

A set of detailed care instructions will be issued on delivery. In the meantime for any further information please contact the sales consultant or sales office on 01384 77444 who will gladly help & advise.

Disposal of Previously Used or Owned Furniture

Due to health, safety and hygiene issues we cannot remove or dispose of previously owned or used furniture. However, your local council should be able to collect & dispose of any unwanted furniture. Depending on your local council there may or may not be a charge for this service. The local authority in our area is Dudley Metropolitan Borough Council and can be contacted on 01384 818181 or visit their website http://www.dudley.gov.uk/ and use the site search facility entering "special collections".

If you feel that your furniture is in reasonable condition you may wish to sell the furniture or alternatively you may wish to donate it to a charity. The following charitable organisations will gratefully accept any donations as long as the items are in a saleable and useable condition. Please note that any upholstered furniture should generally comply with current fire safety regulations.

Compton Hospice Furniture Shop (free collection service on all items in a saleable condition
Tel. no. 01902 423266

The Salvation Army
Tel. no. 01384 252985

Beacon Centre for the Blind
Tel. no. 0121 501 1888 or 01902 880111

British Heart Foundation Furniture & Electrical Store (free collection within 48 hours)
Tel. no. 01384 23373

William & Sons, Merry Hill’s largest furniture superstore, Level Street, Brierley Hill, Dudley, West Midlands. Stylish, quality home furniture, leather sofas, fabric sofas, chairs, swivel chairs, accent chairs, tub chairs, stools, reclining sofas, reclining chairs, corner groups, dining & living furniture including dining tables, dining chairs, sideboards, cabinets, display units, home entertainment units, multi-media units, storage units, bookcases, coffee tables, lamp tables, console tables, sofa tables, nest of tables, home office furniture, bedroom furniture, sliding door robes, chests of drawers, bedside chests, dressing tables, dressing mirrors, headboards, accessories, lamps, mirrors, pictures. Stockist of leading furniture brands Alstons, Andrena, Baker Furniture, Buoyant, Charltons, Classic Furniture, Exclusive, Furniture Origins, Global, HTL, Julian Bowen, Kingstown, Lebus, Mark Webster, Rauch, ROM & Softnord, We’ve built up a solid reputation for providing an exceptional service to our customers and are always available to discuss your individual requirements and answer any questions you might have.