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Frequently Asked Questions

What happens on the day of delivery?

You will have been contacted in advance to arrange a convenient date. We will position the furniture as directed and inspect relevant items with you. If you have chosen our premium delivery service we will also assemble any relevant items and remove all packaging materials, unless you wish to keep them. Please make sure all access points are clear of obstacles. You should also ensure there is a responsible adult in your property to receive, sign & check any relevant items of furniture. Please note that our delivery team have been instructed to only leave selected self-assembly items unexamined.

What happens if I am out when you deliver?

As all deliveries generally need to be checked & signed for, we will be unable to leave your furniture and it will be returned to the warehouse. The Transport Office will contact you again to arrange a further delivery date & take payment for another delivery.

Can I nominate a day or time for delivery?

With limited storage facilities, we try to deliver your order as swiftly as possible usually no later than 7-14 days after it becomes available. We would appreciate you accepting delivery on the same basis. We deliver Monday to Friday with set days for all areas. Our Home Delivery Team can contact you on the delivery day advising of the likely delivery time as they approach your area.

Can I change my arranged delivery date?

Yes, if we have an alternative slot available and you give us at least 48 hours’ notice. If you cannot give the 48 hours’ notice then a re-scheduling fee will be due when arranging another date as all our loads are prepared in advance.

Can you store my furniture?

Sorry, generally no. By delivering goods promptly, as soon as we receive them, we can give you the best value for money. However, under certain circumstances, space permitting, we can sometimes store furniture. All goods would need to be paid for in full and a weekly storage fee would apply after the first four weeks. Any storage fees will need to be paid when finally arranging a delivery date.

What if my furniture does not fit?

When ordering furniture it is important to check that it will fit into your house and your room. Please check all doors, stairways and the space it has to go into carefully. If the worst happens and it really won’t fit in, we will do our utmost to help you come up with an alternative. Please be aware that a 35% re-stocking fee will apply.

Can I collect from you?

Yes, the Transport Office will contact you when the goods are in stock and advise of collection times. Please make us aware that you wish to collect the furniture when you place orders. Please note personal cheques are not permitted as a means of payment on collection.

Do you deliver overseas?

Sorry, No. However, if you wish you can nominate your own shipper. We can deliver to a local address, or they can collect from us.

How do I pay for my Goods?

All goods must be paid for in full at the point of order or when arranging delivery or collecting your order. We accept the following credit and debit cards. A receipt will be sent out when your furniture is delivered.

Balances can also be settled by cash, Building Society cheque, Banker's draft, BACS or CHAPS payment. If settling a final balance by personal cheque please note the cheque will need to be cleared before delivery or collection. Please contact our Accounts or Sales Office for our bank details if you would like to pay by BACS or CHAPS payment. Again the funds will need to be cleared before delivery or collection. The only exception to this is when payment of goods are being settled as part of a retail finance agreement.

Factors to be considered when having furniture delivered
  • Can the delivery van be parked safely so that it is not creating an obstruction?
  • Plan the route - are there any issues with the access route (steps/stairs, loose paving, gravel, narrow passage ways etc.)?
  • Can access be made available for using a trolley or truck to move the furniture all or part of the way?
  • Are there any issues with potential distractions or hazards (small children, dogs)?
  • If the delivery is arriving later in the day, is there adequate lighting?
If you require our delivery team to move or remove an item of furniture you will need to discuss this when arranging the delivery. You will need to advise of the weight and bulkiness of the item(s). Ensure that you won’t be putting our delivery team at risk.

If you’re ever unsure of any issues which could affect your delivery please contact the transport office. If necessary you could always take a photograph of the situation and send it back to the office for their consideration.

William & Sons, Merry Hill’s largest furniture superstore, Level Street, Brierley Hill, Dudley, West Midlands. Stylish, quality home furniture, leather sofas, fabric sofas, chairs, swivel chairs, accent chairs, tub chairs, stools, reclining sofas, reclining chairs, corner groups, dining & living furniture including dining tables, dining chairs, sideboards, cabinets, display units, home entertainment units, multi-media units, storage units, bookcases, coffee tables, lamp tables, console tables, sofa tables, nest of tables, home office furniture, bedroom furniture, sliding door robes, chests of drawers, bedside chests, dressing tables, dressing mirrors, headboards, accessories, lamps, mirrors, pictures. Stockist of leading furniture brands Alstons, Andrena, Baker Furniture, Buoyant, Charltons, Classic Furniture, Exclusive, Furniture Origins, Global, HTL, Julian Bowen, Kingstown, Lebus, Mark Webster, Rauch, ROM & Softnord, We’ve built up a solid reputation for providing an exceptional service to our customers and are always available to discuss your individual requirements and answer any questions you might have.